At Magnet Brains, we are committed to protecting your privacy. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website (the "Website") and use our services. By accessing or using our Website and services, you consent to the practices described in this Privacy Policy.
This Privacy Policy is applicable to individuals who view, browse, or utilise the Services ("User"). For the purposes of this Policy, "you" or "your" refers to the User, and "we," "us," or "our" signifies the Company.
As we continuously enhance and expand our Services, this Policy may undergo modifications; hence, please revisit it periodically. By using the Site or the Services, you consent to the collection, storage, and use of your personal information (including any updates provided by you) for any of the services offered by us.
Our website address is: www.magnetbrains.com
1. Information We Collect
1.1. Information You Provide:
- When you create an account on our Website, we collect information such as your name, email address, and password.
- If you make a purchase, we may collect payment information, including credit card details.
- When you contact us for customer support or other inquiries, we may collect your name, email address, and any other information you provide.
- We may collect information you voluntarily submit, such as feedback, comments, or reviews. 1.2. Automatically Collected Information:
- We use cookies, web beacons, and similar technologies to collect information about your interactions with our Website. This includes your IP address, browser type, device information, and pages visited.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services, including delivering educational content and personalised recommendations.
- To process transactions and send transaction confirmations.
- To respond to your inquiries and provide customer support.
- To send you updates, promotions, and marketing communications (you can opt out at any time).
- To monitor and analyse Website usage and trends.
3. Sharing Your Information
1. User Privacy: We strictly uphold your privacy and will not disclose, share, or exploit your information without your consent.
2. Limited Disclosures Under Law or Contracts: However, we may be obligated by law or contracts to make certain limited disclosures under the following circumstances:
- Legal Necessity: We may share information, including personally identifiable or sensitive data, as required by law, court orders, or government agencies for verification, detection, investigation of criminal activities, or prosecution.
- Limited Disclosure to Service Providers: We may disclose information (excluding sensitive data) to service providers and business partners for service improvement, including hosting the Platform, payment processing, data analysis, and customer service. This will be in the form of aggregated anonymous data and will be under strict confidentiality agreements in line with this Privacy Policy.
- Limited Disclosures for Service Enhancement: Information, including personally identifiable data (excluding sensitive information), may be shared with sponsors, partners, advertisers, analytics firms, or third parties for marketing, advertising, promotions, product information, and market research. This will be in the form of aggregated anonymized data and will be subject to strict confidentiality agreements in line with this Privacy Policy..
4. Data Security
When using the Site or Services, we make good faith efforts to provide access to your personal information upon request. If any information is found to be inaccurate or deficient, we will be undertaking to correct or amend it, except when legal requirements or legitimate business purposes necessitate retention. Requests for access, correction, or removal
must be accompanied by identification and information details, and we reserve the right to decline unreasonable, repetitive, or impractical requests.
5. Refund Policy
No Refunds for Purchased : Once you have purchased any products offered by Magnet Brains, we do not offer refunds under any circumstances.
No Exchange: We do not facilitate the exchange of purchased products for different subjects or courses.
Resolution for Inadvertent Purchases: In the event that you have accidentally made a purchase, please reach out to our support team within 24 hrs of purchase for an investigation. If it is determined that the purchase was made in error, we will provide the correct product in exchange.
Please note that these policies are in place to ensure a fair and consistent experience for all our users.
If you have any questions or concerns, please do not hesitate to contact us for further assistance.
6. Update and Change
We retain the authority to modify the terms of this Policy or the Terms of Use as necessary. Such changes will take effect immediately upon notification, which may involve publishing the updated policy on our website or sending you an email notification. We recommend regularly checking this Policy on our website to stay informed about the most current version.
You can:
- Review and update your account information.
- Opt out of marketing communications.
- Delete your account (subject to applicable terms).
7. Grievance Redressal Mechanism
For complaints, concerns, or requests regarding information use, processing, or disclosure, you may contact the designated grievance redressal officer:
Grievance Redressal Officer: Pankaj Agarwal
Email: [email protected]
Address: 10 No. Market, E-3/49, E-3, Arera Colony, Bhopal, Madhya Pradesh 462016
When submitting a complaint, please ensure to include the following details:
a) Specify the information provided that is relevant to your complaint.
b) Clearly indicate whether the information is of a personal or sensitive nature.
c) Provide your contact details for effective communication.
d) Include a statement expressing your genuine belief that the information has been processed improperly or disclosed without authorization.
e) Add a statement, affirmed under penalty of perjury, affirming the accuracy of your notice and your authorization to represent the rights of the affected party.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Website, and the revised version will be effective when it is posted.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us
Mobile no: 7415647124, 7049597408.
Time: Monday to Saturday (10:00 AM to 06:00 PM)
For questions or suggestions about the Policy, please contact us using the provided contact information.
This Privacy Policy is provided by Magnet Brains Learning Foundation. and is in compliance with relevant laws and regulations governing user privacy.
Thank you for choosing Magnet Brains for your educational needs. We are committed to providing you with high-quality services while respecting your privacy.
